gainful.io

Job Description

The Opportunity

James Publishing is looking to add a Customer Success Manager to its rapidly-evolving Marketing Amplifier program. 

In this role, you will work directly with our attorney-subscribers and their small- to mid-size law firms throughout the country. We provide both written and video content solutions to help attorneys brand their firms and grow their businesses. Our subscribers will look to you to help them virtually record and deploy videos on their social media accounts and websites. You’ll strategize with them and assist in the day-to-day management of accounts by understanding law-firm marketing objectives and providing guidance.

Our ideal candidate will be comfortable in a fast-paced, fluid environment with a well-rounded skill set. You will be confident on both phone and video calls, have experience representing brands or businesses on social media, be able to learn and navigate different software platforms, and have high proficiency in written and spoken communication. 

What you will be doing:

• Communicating daily with lawyers and their support staff. You will be connecting via phone, email, text, and video, so confidence in communication is critical. 
• Building long-term connections with subscribers while maintaining high levels of engagement and satisfaction.
• Providing guidance about how to best use Marketing Amplifier features.
• Running remotely-filmed video sessions with our subscribers and directing them to get the best footage possible. 
• Strategizing about social media best practices and brainstorming new types of videos we can film.
• Helping attorneys learn our software platform and troubleshooting when needed.
• Working with our team to achieve subscriber goals.
• Utilizing project management software to stay on track and assign work.

Your skill set:

• Four-year college degree in English, Journalism, Marketing, Film, or comparable area.
• Experience with Google Suite (Gmail, Drive, Docs, Sheets, etc.), Zoom, and general office software.
• Social media management, specifically Instagram, Facebook, and TikTok. This includes making Reels and analyzing social data.
• Video production, whether with basic phone-edited clips or high-end suites like Adobe Premiere and After Effects.
• Experience with project management and collaboration software like Asana, Slack, or similar platforms.
• Ability to thrive in an extremely fast-paced environment.
• Top-tier skills in written and verbal communication. 
• Excellent organizational abilities. 
• Optional: bilingual in English and Spanish. 

Pay and benefits:

• $31 per hour.
• Fully remote work with a flexible schedule.
• Health insurance and 401(k) retirement benefits.
• Two weeks of paid vacation plus sick time.
• At least ten paid holidays per year.

To apply:
Please email us your resume along with a note describing why you're a good fit for the position. Be creative.