Job Description

You'll help customers use TinyPilot's software and hardware products. Your typical tasks will include:

• Assist users who request support in TinyPilot's Help Forum.
• Assist users who email TinyPilot's support email.
• Add and maintain support articles.
• Create tutorials for customers (like this one).

The time commitment is 10-20 hours per week.

Compensation

$40/hr (USD)

Location

Remote

Perks

• Fully remote work
• Flexible hours
• Minimal meetings (once a month check-ins)
• No on-call rotation
• Free TinyPilot Voyager 2
• Work with a growing, bootstrapped startup

Requirements

• Strong written English
• Comfort with the Linux OS
• Comfort with common UNIX utilities (e.g., grep, curl, apt)
• At least two hours of overlap with TinyPilot's working hours (9am-6pm, New York time zone)

Nice-to-haves

• Experience using a Raspberry Pi
• Experience writing bash scripts
• Experience using HelpScout

Hiring process

1. Complete an application form.
2. If you're a good match, I'll send you a list a of three actual support requests TinyPilot has received, and you'll draft responses.
   • This should take 30-60 minutes.
3. If your sample answers are strong, I'll make you an offer to work on a trial basis at full pay.
   • If I decide not to move forward with your application, I'll still provide constructive feedback about the answers you provided.
4. After a few weeks, we decide whether to continue working together long-term.

Michael Lynch, TinyPilot's founder reads every application personally.

If you take the time to write me a note about this specific position, I'll send you an individualized note back, even if I decide not to move forward with your application.